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on behalf of the Valdez-Silao family, i would like to express our profound gratitude for the care you have afforded to our MOM Vicenta Silao -WARD

Also, thank you for remembering our Mom's soon 82nd birthday by giving her cake and balloons which serves not just an inspiration to her but al of us family. have talked to her on the phone and she told me, it was a good surprise and she was indeed very gratified and happy.

again, a million thanks. with best regards. GOD BLESS!


Good Morning to one and all

  I am one of the patients of your prestigious Medical Center last Tuesday, January 27, who had undergone Magnetic Resonance Imaging (MRI). I wish to thank all the staff/employees who extended their unselfish and dedicated assistance while I was at the Center.  Special mention to Dr. Hidegunda Santos, Medicard coordinator, the HMO staff (the two ladies from the billing section), Mr. Oliver Hufana and his staff (MRI section), and the nursing students who assisted at the MRI section.


Sometimes a happy face
Takes us to a cheerful place,
Where all the sadness
Turns into gladness
And troubles fade way...
Worries and fears dissipate
And happiness ensues...
So here's a bunch of happy smiles
Especially for you ALL …

 Have a nice DAY !!

Philippine Economic Zone Authority
Baguio City Economic Zone
loakan Road, Baguio City

Thu, Jan 29, 2009 at 11:25 AM


“A smiling face is the mirror of our body and can heal sick patients” – Last March I came here for check-up. I was then referred to Dr. Espinosa so I went to his clinic. He sent me back here for EEG. The staff downstairs at the front office did the EEG for me right away so I had the time to go back to Dr. Espinosa who interpreted the result. It was done so fast that we had the time to go back to Ilocos that same day. I thank the staff very much. To Lorma as a whole, thank you so much and may God bless you all. All the staff and employees of Lorma Hospital are very friendly. I’m very glad to see their smiling faces every morning. Keep up your good work!!!
- Patient Rm 426.

Thank you for my pleasant stay at Lorma. Keep up the excellent care & service. Dr. Nelson Gundran is very patient, good physician. He listens well to patient’s complaints. He shows happy disposition. Hope he’ll be a fellow soon.
Thanks doctor!
– From Executive Suite G

“I have been supplied with newspapers everyday. I had been to big and modern hospital in Manila, and it’s only here that we are given newspaper.  Nursing personnel – prompt in doing things for patients’ comfort.  Very good big, and clean trash cans." 
- From Exec. Suite E

“My thanks to Dr. Gamboa and MCO in the ER who gave a helping hand during my life and death situation. I can’t forget all of you who gave me my second life and of course to our beloved God Almighty who used your hospital to help me survive. I was so satisfied. In behalf of my small kids, husband and my relatives, thank you very much! God bles you all!” – From 2A (Ward)

Lorma hospital has improved a lot when it comes to services. The personnel are so caring and they always offer a friendly smile. I am happy to see some interns who were my former students in high school. They are so cheerful and fresh looking which help the patients recover fast. LORMA EXCELLENT! – From Rm. 222




A department is born.

By: Ramil Ramirez, January 19, 2005, San Fernando City, La Union.

Today, in a small and intimate gathering, the new Head Office of the Marketing and Administrative Services of Lorma Medical Center was blessed.  This is the first time the esteemed hospital had such a department to emphasize the importance of marketing and administrative services in today’s healthcare marketplace.

The increasing number of new private and public medical institutions has brought about competition among hospitals to attract and retain patients, doctors and quality staff. It’s not enough to just have adequate hospital facilities these days. With so many choices available to consumers, it has become increasingly essential to create an experience tailored to patient expectations in order to keep them coming back.

“It’s really the job of a marketing department to position a brand as the leader in its field,” says Mr. Allan A. Alvarez, Director of Marketing and Administrative Services. “It must be clear in the mind of the consumer that the ‘brand’ will deliver expected results. In our case, the Lorma brand must convey quality healthcare for the medical center, quality education for the college and meaningful community projects for the community foundation.”

Mr. Alvarez also oversees the Administrative Services of the hospital. Traditionally taking on more of a support role, administrative services are increasingly becoming key elements in the delivery of quality healthcare. Comprised of General Services, Dietary, Laundry and Linen, each department contributes significantly to the overall function of the hospital. According to Mr. Alvarez, creating awareness in how each section contributes to the entire hospital service delivery system will pave the way to more efficient and effective administrative services.

Since its inception in 1934, Lorma Medical Center has been the preferred healthcare provider of choice for most of the inhabitants of Region. Known for its outstanding medical services, Lorma has received numerous awards from the Philippine Department of Health for community service and is considered the primary referral hospital in Northern Luzon.

For more information on Lorma Medical Center, please call 072-700-0000.
To contact Mr. Allan A. Alvarez, ask for the Head Office of Marketing and Administrative Services. Visit Lorma Medical Center on the world wide web at www.lorma.org


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Last modified: 02/10/12