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“A smiling face is the mirror of our body and can heal sick
patients” – Last March I came here for check-up. I was then referred to Dr.
Espinosa so I went to his clinic. He sent me back here for EEG. The staff
downstairs at the front office did the EEG for me right away so I had the time
to go back to Dr. Espinosa who interpreted the result. It was done so fast that
we had the time to go back to Ilocos that same day. I thank the staff very much.
To Lorma as a whole, thank you so much and may God bless you all. All the staff
and employees of Lorma Hospital are very friendly. I’m very glad to see their
smiling faces every morning.
Keep up your good work!!!
- Patient Rm 426.
Thank you for my pleasant stay at Lorma. Keep up the excellent
care & service. Dr. Nelson Gundran is very patient, good physician. He listens
well to patient’s complaints. He shows happy disposition. Hope he’ll be a fellow
soon.
Thanks doctor!
– From Executive Suite G
“I have been supplied with newspapers
everyday. I had been to big and modern hospital in Manila, and it’s only here
that we are given newspaper. Nursing personnel – prompt in doing things
for patients’ comfort. Very good big, and clean trash cans."
- From Exec. Suite E
“My thanks to Dr. Gamboa and MCO in the ER who gave a helping hand during my life and death situation. I can’t forget all of you who gave me my second life and of course to our beloved God Almighty who used your hospital to help me survive. I was so satisfied. In behalf of my small kids, husband and my relatives, thank you very much! God bles you all!” – From 2A (Ward)
Lorma hospital has improved a lot when it comes to services. The personnel are so caring and they always offer a friendly smile. I am happy to see some interns who were my former students in high school. They are so cheerful and fresh looking which help the patients recover fast. LORMA EXCELLENT! – From Rm. 222
New
Lorma Medical Center's ISO Team
►►
The Lorma's ISO Team is under the direct supervision and authority of the Executive Vice President and Hospital Administrator, Mr. Robert F. Kaiser, Jr. In 2007, the team composed of Mrs. Maricel E. Carpio, the ISO DCC Editor, and Mr. Gettie M. Lomboy, the ISO DCC Assistant, were commissioned to continue the tedious task of documenting Lorma's work processes, procedures, forms and records. According to Mrs. Carpio, about 75% to 80% of the 400 plus documented procedures are registered with the Document Control Center (DCC) and are undergoing implementation.
ISO stands for International Organization for Standardization. The ISO 9001:2000 is a standard that provides a tried and tested framework for taking a systematic approach to managing work processes so that an organization consistently provides goods and services that satisfy customers' expectations. Being ISO 9001:2000 certified is a useful basis for Lorma Medical Center to be able to demonstrate that Lorma is managing its hospital business so as to achieve consistent quality goods and services.
The larger Lorma Medical Center becomes, and the more people are involved, the more the likelihood that there are written procedures, instructions, forms and records. These help ensure that everyone is not just "doing his or her own thing", and that Lorma Medical Center goes about its business in an orderly and structured way. This means that time, money and other resources are utilized efficiently.
To be really efficient and effective, Lorma Medical Center manages its way of doing things by systemizing it. This ensures that nothing important is left out and that everyone is clear about who is responsible for doing what, when, how, why and where.
The advantages of ISO 9001:2000 are the following:
1.
Create a more efficient, effective
operation
2.
Increase customer satisfaction and retention
3.
Reduce audits
4.
Enhance marketing
5.
Improve employee motivation, awareness, and
morale
6.
Promote international trade
7.
Increases profit
8.
Reduce waste and increases productivity
According to the 2006 ISO Survey of Certifications, at least 897,866 ISO 9001:2000 certificates had been issued in 170 countries and economies to the end of December 2006. This 2006 total represents an increase of 123,999 (+16 %) over 2005, when the total was 773,867 in 161 countries and economies. China tops the worldwide chart for ISO 9001:2000 certificates with a total of 162,259. The Philippines has total of 2,007.
Mrs. Carpio said that ISO 9001:2000 provides the foundation towards long-term continuous improvement. It cannot guarantee overnight perfection but assists to identify and improve areas of imperfection. She further said that by being ISO 9001:2000 certified, Lorma Medical Center will be recognized to compete globally. She hopes that Lorma achieves certification before the end of this year.
By Terri Klug
References:
ISO (2000). International Standard ISO 9001. Geneva, Switzerland.
ISO (n.d.) The ISO Survey of Certifications 2006. Online Publication from www.iso.org retrieved on July 25, 2008.